Premium Customer Service
Our highly-trained and knowledgeable staff is conversational, personable and friendly. We work to build strong relationships and give your business more qualified contacts.
Our services are budgeted to help customers accomplish their goals in less time, at a lower cost. SQL-based inbound and outbound predictive dialer and CRM technology allows us to handle thousands of calls per session.
We are an experienced provider of targeted, cost-efficient contact center services proven to deliver consistent results for colleges and universities nationwide.
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Our valued partners include Fortune 500 companies, higher education and government agencies. We have Tier 1 technical support and 508 compliance software testing. Our structured call quality and scripting ensures consistency.
- College Admissions and Alumni
- Local and Federal Governments
- Insurance Agencies
- Software Companies
- Marketing Research Firms
- Call Quality Scoring Organizations
“I have been very satisfied with Alphapointe’s call center services. They have been attentive and responsive and helped us set up an account so I can order office supplies. I have plans to contract with Alphapointe again to conduct a statewide survey for a nonprofit client. I have recommended them to others. Please contact me at email@example.com or (503) 367-6207 if you have any questions.”
– Alisha A. Lund-Chaix, Ph.D. President/CEO, Lund-Chaix Consulting